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Shipping Policy

 

Netpharmacy uses Australia Post as a general courier for both international and domestic delivery.  Our system will provide an estimate of the shipping price at order time by performing a lookup on the AustPost website.  In general this price is accurate however in some cases there will be temperature or time critical constraints, as may pertain to some specialized drugs, and then we may be required to use a cold chain logistics service such as provided by DHL.  If this happens we will requote the order before processing.

The price we give for shipping depends on the size and weight of the items shipped as well as their value. The higher the value of the order placed the less shipping is charged in a sliding scale.  The crossover at which shipping charges are zero for domestic orders is about $100.

For example, to purchase and ship domestically some Hair Dye:

 

ProductQtyItem CostOrder CostShipping Cost
Live Color Hazelnut 1 $4.45 $4.45 $9.55
Live Color Hazelnut 20 $4.45 $89.00 $5.40

 

The delivery time is dependent on the service chosen and in general the proximity to a capital city.  The delivery times are shown when you select the courier type. This time shown includes a 1-2 working day compiling time added by us between when your order is received and when it is shipped.  This allows us to receive and check the product.  All products are checked in our premises prior to dispatch. Generally we aim to have the order dispatched the next day to when the order is received.  

All orders have some degree of tracking depending on the service chosen.  This may be a full tracking service which will show the location of the package at any time through our site, or a simple sign-on receipt.  In addition the state of any order you have submitted can be viewed on the site if you have registered.

 

Express Post Express Post
Door-to-door delivery for parcels within Australia
Usual delivery in 1-2 days
Tracking available
Signature on delivery 
 
Express Courier International Merchandise Express Courier International Merchandise
Door-to-door delivery for parcels up to 20kg to over 200 countries
Usual delivery in 3-5 business days
Tracking available
Signature on delivery
 
Express Post International Express Post International
Door-to-door delivery for parcels up to 20kg to over 200 countries
Usual delivery in 4-8 business days between metro areas of major cityes
Tracking available
Signature on delivery
 
Registered Post International Registered Post International
Delivery for parcels up to 2kg to over 200 countries
Usual delivery in 4-11 business days
Signature on delivery

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